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Privacy Policy - VISTAR B2B MANUFACTURING PVT LTD / VistarB2B

Last updated on: 1st December 2025

1. Introduction

1.1. This Privacy Policy ("Policy") explains how VISTAR B2B MANUFACTURING PVT LTD ("Company", "we", "us", "our") collects, uses, shares and protects personal data when you use the VistarB2B website, mobile application and related services (collectively, the "Platform").

1.2. This Policy is issued in compliance with the Information Technology Act, 2000 and the rules thereunder, and the Digital Personal Data Protection Act, 2023 and rules notified thereunder.

1.3. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal data as described in it.

2. Scope and Applicability

2.1. This Policy applies to:

  • (a) business users, authorised representatives, employees and individuals who access or use the Platform;
  • (b) visitors to our website; and
  • (c) prospective customers, suppliers and partners who interact with us.

2.2. This Policy does not apply to:

  • (a) third party websites or services linked from the Platform;
  • (b) processing of data by sellers or users in their independent capacity.

3. Personal Data We Collect

We may collect the following categories of personal data:

  • 3.1. Identification & Contact Data: Name, email, phone, business name, address, etc.
  • 3.2. Business & Tax Data: GSTIN, PAN, vendor codes, registration details.
  • 3.3. KYC Data: ID proofs like Aadhaar, PAN, passport (where permitted).
  • 3.4. Transaction Data: Orders, invoices, returns, dispatch details.
  • 3.5. Payment Data: Mode, status & transaction IDs (no card/CVV stored).
  • 3.6. Technical Usage Data: IP, browser, device logs, cookies, etc.
  • 3.7. Communication Records: queries, emails, chats, support logs.
  • 3.8. Third Party Data: logistics partners, KYC vendors, public sources.

4. Legal Basis and Purpose of Processing

We process data based on consent, legitimate use or legal compliance.

We use data for account creation, service delivery, support, analytics, compliance & marketing.

5. Cookies and Tracking Technologies

Cookies are used for user recognition, performance analysis, personalization & security.

You may disable cookies from browser settings (may affect functionality).

6. Sharing of Personal Data

Your data may be shared with:

  • Other users (for orders)
  • Service providers (payment, logistics, KYC)
  • Affiliates & group companies
  • Authorities when legally required
  • Business transfer scenarios

We do not sell your personal data.

7. Cross Border Transfer

Data may be processed outside India with legal safeguards & security measures.

8. Data Retention

Data stored only as long as necessary or legally required. Later securely deleted or anonymised.

9. Data Security

Security measures implemented but no system is 100% secure. User must protect login details.

Breaches will be reported to authorities & affected users where required.

10. Your Rights

  • Access your data
  • Request correction/update
  • Request deletion (subject to laws)
  • Withdraw consent
  • Raise complaints to Grievance Officer

11. Children’s Data

Platform not for persons under 18. If children data identified, it will be removed unless legally required.

12. Contact – Grievance Officer

Name: [Grievance Officer Name]

Email: grievance@vistarb2b.com

Address: [Office Address, City, State, PIN, India]

Phone: [●]

13. Updates to Policy

Policy may change. Updated version will carry revised date. Continued use = acceptance.